Refund policy

Refund & Exchange Policy

At Laptoys, customer satisfaction is our priority. We want our customers to shop with confidence. If you experience an issue with your purchase, you may request an exchange or refund according to the terms below.

1. Exchange Period

Customers may request an exchange within 7 days of receiving their order.

Exchange requests made after 7 days will be handled according to the applicable product warranty, where available.

2. Exchange Eligibility
  • To qualify for an exchange:
  • The request must be made within 7 days of delivery.
  • The product must be returned with its original packaging, accessories, manuals, cables, remotes, controllers, and other included items, where applicable.
  • The product must not have been physically damaged, modified, or repaired by an unauthorised person.
  • The product must pass inspection by Laptoys before an exchange is approved.

3. Defective, Damaged or Incorrect Products

If you receive a product that is defective, damaged on arrival, or different from what you ordered, please contact Laptoys as soon as possible.

We may request photos or videos of the product, packaging, and issue to verify the claim.

Once the issue is verified and the product passes inspection, Laptoys will arrange an appropriate replacement or exchange.

4. Products Not Eligible for Exchange
  • An exchange may be refused if:
  • The product has physical or liquid damage.
  • The product has been damaged due to misuse, improper installation, voltage issues, or incorrect handling.
  • The product has been opened, modified, repaired, or tampered with by an unauthorized person.
  • Original accessories, packaging, or included items are missing.
  • The exchange request is made after the applicable exchange period.
5. Change of Mind

Exchanges due to a change of mind, preference, model, colour, or compatibility are subject to approval.

The product must be in acceptable condition with its original packaging and accessories. Any applicable delivery or return shipping charges may be the customer's responsibility.

6. Exchange Process

To request an exchange:
  • Contact Laptoys customer support within the applicable exchange period.
  • Provide your order details and reason for exchange.
  • Provide photos or videos if requested.
  • Return or send the product to Laptoys as instructed.
  • Our team will inspect the product.
  • Once approved, the replacement or exchange will be processed.
  • Replacement is subject to stock availability. If the same product is unavailable, Laptoys may offer an alternative solution.
7. Refunds

If you are eligible for a refund under this policy, the refund will be processed after the returned product has been received and successfully inspected by our team.

Approved refunds are processed within 7 working days after inspection.
Refunds are made to the original payment method where possible.
In certain cases, Laptoys Store Credit may be issued instead. Store Credit can be used for future purchases at Laptoys.

Refund requests that do not meet the conditions of this policy may be declined.
Refund processing times may vary depending on your payment provider or bank.

8. Shipping & Delivery Charges

Shipping and delivery charges are non-refundable, unless the return is due to an incorrect, damaged, or defective item sent by Laptoys.

Any applicable return or delivery charges for change-of-mind exchanges may be the customer's responsibility.

9. Warranty After Exchange Period

Once the 7-day exchange period has ended, eligible product issues will be handled according to the warranty provided with that specific product.

Warranty duration and coverage may vary between products.